Returns & Exchanges

At KOS®, we stand behind our plant-powered products with a 60-day happiness guarantee. If you are not completely satisfied with your purchase, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  After your request is approved, a prepaid shipping label will be generated for you to download and print at home.

• 3.
  Package Your Items

  Securely pack the product in its original packaging or a sturdy box and attach the prepaid shipping label to the outside.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.